Terms & Conditions

These “Terms of Use” apply to Essense (“essense.com.my”) website, all the associated websites linked to Essense by the Website Owner, and the subsidiaries as well as affiliates of Essense. The Essense website is the property of O Animate World and its licensors. By using the Essense website, you agree to these terms of use; if you do not agree, do not proceed to use the website.

Use of the Website
The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Malaysia). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.

Information on the Website
Whilst every effort is made to update the information contained in Essense, neither the Website Owner nor any third party or data or content provider can make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any share price information, research information, data and content contained in the website (including but not limited to any information which may be provided by any third party or data or content providers) and shall not be bound in any manner by any information contained on the website. The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website. No information shall be construed as advice and information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on this website at your own risk. If you find an error or omission at this website, please let us know.

The trademarks, names, logos and service marks (collectively "trademarks") displayed on this website are registered and unregistered trademarks of the Website Owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission on the Website Owner.

External Links
External links may be provided for your convenience, but they are beyond the control of the Website Owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. When visiting external links, you must refer to that external websites terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or would like to request a link to your website.

Public Forums and User Submissions
The Website Owner is not responsible for any material submitted to the public areas by you (bulletin boards, hosted pages, chat rooms, or any other public area found on the website). Any material (whether submitted by you or any other user) is not endorsed, reviewed or approved by the Website Owner. The Website Owner reserves the right to remove any material submitted or posted by you in public areas, without notice to you. If it becomes aware and determines, in its sole and absolute discretion that you are or there is the likelihood that you may, including but not limited to:-

  • Defame, abuse, harass, stalk, threaten or otherwise violate the rights of other users or any third parties;
  • Publish, post, distribute or disseminate any defamatory, obscene, indecent or unlawful material or information;
  • Post or upload files that contain viruses, corrupted or any other similar software or programmes that may damage the operation of the Website Owner's and/ or third party's computer system and/ or network;
  • Violate any copyright, trademark, other applicable international laws or intellectual property rights of the Website Owner or any other third party;
  • Submit contents containing marketing or promotional material which is intended to solicit business.

Specific Use
You further agree not to use the website to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or violates any applicable law and you hereby indemnify the Website Owner against any loss, liability, damage or expense of whatever nature which the Website Owner or any third party may suffer which is caused by or attributable to, whether directly or indirectly, your use of the website to send or post any such message or material.

Essense respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our Privacy Policy. All of the information obtained from Essense will be used for processing purposes only. The only e-mails you will receive from Essense are updates to latest products and any recent orders or returns.

Disclaimer of Liability
The Website Owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information of the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Product Descriptions
Essense attempts to be as accurate as possible. However, Essense does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Essense itself is not as described, your sole remedy is to return it in unused and full package condition.

Purchase Agreement
By accepting delivery of any product ordered from Essense website, you ("Customer") agree to be bounded by the terms and conditions listed below. You and Essense agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and Essense. Any attempt to alter, modify or amend these terms and conditions by the Customer will be considered as a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Essense.

The Website Owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website, the information contained on  the website, you or your company's personal information or material and information transmitted over our system.

An order is not bonded upon Essense until it is accepted; Essense must receive payment before it will accept an order. Payment for products ordered is due prior to shipment. Customer can make payment online thru PayPal. You agree to pay the amounts due as specified on the invoice.

Payment Method

Time For Payment Authorization
PayPal (Malaysia/International): 3 to 5 Working Days

Total Time For Delivery
Essense will try to deliver all the items to the customer as soon as possible. However, total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 1  to 3 working days (not include holidays and weekend), or certain items and location may takes longer time to deliver.

Shipping Charges
Your total cost for purchase of any product will include the shipping and handling charges shown on your invoice. However, your original shipping fees are non-refundable in the case of a returned product. Those fees are paid for the services provided by and to the original carrier, and will not be refunded to you if your item is returned for a refund to Essense.

Entire Agreement

These terms and conditions, together with Essense invoice regarding the products ordered by Customer, are the complete and exclusive agreement between Essense and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Essense and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.